The shipping box was poorly packed and one box of tea was crushed, with teabags spilling out, and a glass jar of honey leaked. Vitacost has a great supply for vitamins and supplements.
If you cant find an item, the staff can order it and have it delivered to the store. When you call it leaves you on the line indefinitely. Two order in a row with smashed tomato jars. Before Virus, delivery days, now two weeks. I live 12 miles from Las Vegas store, now I get deliveries from Arkansas.
Dont answer phones, e-mails or chats. Been with them for eight years. If I could leave zero stars I would. Customer Service is non-existent. If your order goes missing, this is your fault! Be warned. During the extremely challenging time Vitacost quietly changed the return policy and refusing to refund a product that i included in my order by accident. Ive been a loyal customer for years and never had these issues before. Ive spent hundreds of dollars for my supplements every year and will be taking my business elsewhere as my business is not appreciated here going forward.
I love this company! My daughter has to follow a very strict diet and we get so many great products from Vitacost that make it her life so much easier. They also ship fast and if there is any problem with the order they take care of it no questions and immediately. I am a loyal customer.
Love this place. Thank you Vitacost! Order a couple large boxes whenever theyve got a sale. I avoid ordering from Amazon as much as possible. Their customer service is also great. A huge recommend to anyone whos into healthy goods. I live in Las Vegas where they ship out of. On that order its supposed to be 1 day on shipping.
They wont call me back have emailed me with lies that they are busy. I have called the minute they have opened, requested them to call me back via email and been ignored even though they responded to those emails of me requesting a call.
Okay had to add one other thing. They constantly send you discount codes that never work when you apply it at the cart at the end. These people are so shady they try to wear you out because they wont answer their phone.
And you will never get a phone call back from them. Unfortunately, they dont have a storefront for you to do this. Their vitamins are supposed to be top-of-the-line and top-notch. No problem Ill order them from Amazon. I found that the staff was very nice and accommodating and also very apologetic. I dont have anything negative to say about this place as I found that you really cant say anything negative about it. This may not happen to anyone else but, I suggest that you buy only one bottle at a time, as a test.
I have 2 bottles that I need to throw away because of being past the return date. They seem to be a strong supplement and may suit some of you out there.
Always order my supplements from them. Great savings. We bought 2 bottles of Vit 12 with Folic Acid made by World Organic and when we received the medicine on the bottom of the bottle there is what is looks like the expiry date and that would be October We emailed the company with a picture asking if that is indeed the expiry date. They replied that it looks like that is the manufacture date October ????!!
How can that be when we are in June and to give them the LOT number to check the expiry date. We gave what it looked like the LOT number. Their reply was that the medicine is out of stock and they cannot check the expiry date and they suggested to check with the manufacturer. First of all, the expiry date should be on the website next to the description. I would never purchase 2 bottles of one medicine that expires in few months. Second of all, is not the manufacturer that sold me medicine that is about to expire so I dont see why I should contact that company.
I have bought the medicine from you, so I expect you have the expiry date of the products you sell, especially when you sell medicine. Or just give a heads up to the customer, before shipping the product, that is about to expire. Outstanding place.
Come here often and they always have goodies for sale. Amazing place. They should have their own big store. Ive known that they have a location here in Las Vegas, NV and when it came time to reorder, I thought I would just go down to their store. What a waste of time that turned out to be. First of all, they have a paper sign in the window saying cash only, as they couldnt accept credit cards at the moment. Fine, perhaps out of their control, so leave and drive to a bank and then come back.
When I finally entered the store, it was small but seemed to have a lot in it. I had done all my shopping online the night before and just printed out my shopping cart, figuring that would save me time when I got to the store. Well, in total, I was there for 21 items. Thats okay, she then told me that she could order in the store and I could come by and pick it up tomorrow. Why would I do that?
I drove across town from the Northwest just to visit this store, and couldnt even get standard vitamins. Its not like Im looking for really specific things. I would have been okay if she said we barely have all the products in the store but I can order it here for you and it can be ready for pick up in minutes It does appear to be attached to the warehouse. Okay, great! But to tell people that they need to come back the following day?
Thats just stupid. Seriously, just save yourself the time and order from the website and have it delivered to you. It will be delivered to you the next day anyway and you dont have to go across town for local residents. ONE star is too much for this company! User unfriendly and the hanging on the phone will be a wasted time Vitacost sends products that are expiring soon so buyer beware! Always good deal and clearance! Kind friendly staff! Using the site without changing cookies settings means that they will be posted on your end device.
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