Can i cancel eurostar

Email Eurostar Traveller Care. The email address is contactus eurostar. Here is a sample email structure: Dear Eurostar Customer Care, I would like to request a cash refund for my cancelled journey.

When my journey was cancelled originally, I was only offered e-vouchers by Eurostar, and not a refund. However, I understand that as part of my passenger rights, I can request a refund instead. Please bear in mind that: 1. Skip to main content. How to exchange Eurostar vouchers for a refund. Request a refund:. If you need to postpone your trip for any other reason, you can reschedule for a later date with our flexible tickets.

Compensation information. City Breaks. Route Map. Travel Info. Brexit Coronavirus Live trains Eurostar travel news Special travel needs View all travel info articles. These tickets are non-refundable but you can change your ticket before the scheduled departure of your original train it is subject to availability.

It is per person per leg of the journey. Step 1: Go to eurostar. Step 3: Enter your six-letter booking reference and last name to log in. If you booked at eurostar. The amount of refund will appear in your account within five working days. What you should do is send an email to Eurostar or call them via this number:. Just make sure that you have your six-letter booking reference ready. Please remember that all Standard and Standard Premiere tickets in Eurostar are exchangeable but non-refundable.

And these are all subject to availability and fare difference may apply. You can exchange your ticket with the same class or even upgrade to Standard Premier but it should have the same route as the original journey booked.

And for the Business Premiere Tickets, they are fully exchangeable and refundable before and up to 60 days after departure. No fees and no difference in fare apply. Hi there! Eurostar has been ordered by the train regulator to make it clear to customers whose trains have been cancelled that they are entitled to a full refund, amid claims it did not disclose this information in an attempt to get customers to accept vouchers instead. The Office of Rail and Road ORR has since intervened and told Eurostar to properly inform passengers of their right to a full cash refund.

The ORR gave the train firm until 15 January to make the change.